5ph2 Privacy Policy

1. Introduction

5ph2 ("5ph2," "we," "us," "our") operates the online casino and sports betting platform accessible at 5ph2.org (the "Platform"). This Privacy Policy ("Policy") describes how 5ph2 collects, uses, stores, discloses, and protects the personal information of users who register for and use the Platform ("you," "your," "Player").

This Policy is issued in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the regulations of the National Privacy Commission (NPC). By creating a 5ph2 account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with the 5ph2 Terms & Conditions, which govern the overall relationship between you and 5ph2.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create a 5ph2 account, we collect the following information:

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (for age verification — 5ph2 requires all players to be 21 years of age or older)
• Registered Philippine mobile number
• Username and encrypted password
• Residential address in the Philippines
• Email address (optional, used for account notifications where provided)

2.2 Identity Verification (KYC) Data

To comply with Philippine gaming and anti-money laundering regulations, 5ph2 requires identity verification before processing withdrawals above specified thresholds. KYC data includes:

• Copy of a valid, government-issued Philippine identification document (e.g., PhilSys National ID, passport, UMID, driver's licence, SSS/GSIS card)
• Selfie or live photo for identity confirmation
• Proof of payment method ownership (e.g., screenshot of GCash account bearing your registered name) where required

2.3 Financial Transaction Data

5ph2 records all financial transactions associated with your account, including:

• Deposit amounts, dates, and payment method references (GCash, PayMaya, BPI, BDO, Metrobank)
• Withdrawal requests, amounts, and processing status
• Bonus credits, wager history, and game transaction records
• Wallet balance history

5ph2 does not store full bank account numbers or payment card numbers. Payment processing references are stored only to the extent necessary for transaction verification and regulatory reporting.

2.4 Technical and Usage Data

When you access the 5ph2 platform, our systems automatically collect certain technical data:

• IP address and approximate geographic location (province/city level)
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation paths within the platform
• Game session logs including game titles, bet amounts, and outcomes (for regulatory audit purposes)
• Login timestamps and session data

2.5 Support and Communication Data

When you contact 5ph2 support via Live Chat, Messenger, or Viber, we retain records of those communications, including the content of messages, timestamps, and resolution status. This data is used for quality assurance, dispute resolution, and fraud prevention.

3. How We Use Your Personal Data

5ph2 uses your personal data for the following purposes:

• Account creation and management: Setting up and maintaining your 5ph2 player account, verifying your identity, and providing access to platform features.
• Regulatory compliance: Meeting our obligations under Philippine gaming regulations, PAGCOR requirements, and the Data Privacy Act of 2012. This includes mandatory KYC verification, age verification (21+ only), and anti-money laundering reporting.
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, and supported Philippine bank transfers in PHP.
• Platform security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, and platform abuse.
• Customer support: Responding to enquiries, resolving disputes, and providing technical assistance.
• Responsible gaming: Monitoring account behaviour to identify potential signs of problem gambling and applying responsible gaming interventions where appropriate.
• Platform improvement: Analysing aggregate, anonymised usage data to improve platform performance, game selection, and user experience.
• Legal and regulatory obligations: Retaining records as required by Philippine law and providing data to regulatory authorities upon lawful request.

5ph2 does not use your personal data for automated profiling that produces legal effects or significantly affects you without human review.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 5ph2 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil the Terms & Conditions agreement between you and 5ph2, including account operation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR regulations, Philippine anti-money laundering laws (AMLA), the Data Privacy Act, and other applicable legal requirements.
• Legitimate interests: Processing for platform security, fraud prevention, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: Where 5ph2 processes data beyond the above grounds (such as optional marketing communications), we will seek your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5ph2 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data may be shared in the following limited circumstances:

5.1 Game and Platform Providers

Certain game session data (such as player ID, bet amounts, and game outcomes) is shared with 5ph2's certified game providers (including JILI, PG Soft, and other licensed suppliers) to the extent necessary to deliver gameplay and resolve disputes. These providers are contractually bound to data protection obligations consistent with this Policy.

5.2 Payment Processors

Transaction data is shared with payment processors (including GCash/GXI, Maya Philippines, and Philippine banking partners) to the minimum extent necessary to execute deposits and withdrawals. All payment processors operating on the 5ph2 platform are regulated entities under Philippine law.

5.3 Regulatory and Law Enforcement Authorities

5ph2 is legally required to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities upon receipt of a lawful written request or as mandated by applicable law. 5ph2 will notify affected players of such disclosures where legally permitted to do so.

5.4 Professional Advisers

5ph2 may share data with its legal counsel, auditors, and other professional advisers where strictly necessary for legitimate legal or compliance purposes, subject to confidentiality obligations.

6. Cookies and Tracking Technologies

5ph2 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit the 5ph2 website.

• Essential cookies: Required for the platform to function — login session management, security tokens, and load balancing. These cannot be disabled without impairing platform functionality.
• Performance cookies: Collect anonymised data on how players navigate the platform, used to identify and fix technical issues and optimise page performance.
• Functional cookies: Remember your preferences such as language settings and game filters to personalise your experience.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious account behaviour.

5ph2 does not use cookies for third-party advertising or cross-site behavioural tracking. You may manage cookie preferences through your browser settings, however disabling essential cookies will affect platform functionality.

7. Data Retention

5ph2 retains your personal data for as long as your account remains active and for such additional periods as are required by law:

• Active accounts: Data is retained for the duration of your account relationship with 5ph2.
• Closed accounts: Following account closure, 5ph2 retains personal data and transaction records for a minimum of five (5) years in compliance with Philippine AMLA requirements and gaming regulatory obligations.
• KYC documents: Retained for the legally required minimum period following account closure, currently a minimum of five (5) years under AMLC regulations.
• Support communications: Retained for three (3) years from the date of the last interaction to support dispute resolution and quality assurance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC-approved data disposal procedures.

8. Data Security Measures

5ph2 implements technical and organisational measures proportionate to the sensitivity of the personal data processed:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 5ph2 servers
• Encrypted storage of passwords using one-way cryptographic hashing — 5ph2 staff cannot view your password
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of platform infrastructure
• Multi-factor authentication available for all player accounts
• Automated anomaly detection to identify suspicious login and transaction patterns

In the event of a personal data breach that poses a real risk to affected individuals, 5ph2 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and affected players will be notified without undue delay in accordance with NPC Circular 16-03.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012, you are entitled to exercise the following rights with respect to your personal data held by 5ph2:

• Right to be informed: The right to know that your personal data is being processed and the purposes for which it is used — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data 5ph2 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your 5ph2 account.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the original purpose, subject to 5ph2's overriding legal retention obligations.
• Right to data portability: The right to receive a structured, commonly used copy of your account data in a format that can be transferred to another service, where technically feasible.
• Right to object: The right to object to the processing of your personal data for purposes beyond those strictly necessary for contract performance or legal compliance.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph if you believe your data rights have been violated.

To exercise any of the above rights, contact the 5ph2 Data Privacy Officer via the contact details in Section 13. 5ph2 will respond to verified data subject requests within fifteen (15) business days.

10. Children's Privacy and the 21+ Requirement

The 5ph2 Platform is strictly for individuals aged 21 years and above. 5ph2 does not knowingly collect personal data from individuals below the minimum age of 21. Age verification is a mandatory part of the account registration and KYC process.

If 5ph2 becomes aware that personal data has been collected from an individual under 21 years of age, the account will be immediately suspended, all associated data will be securely deleted, and any associated funds will be handled in accordance with applicable Philippine law and regulatory requirements.

11. Third-Party Links

The 5ph2 platform may contain references to third-party services (such as payment gateways) that have their own privacy policies. 5ph2 is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your 5ph2 account.

12. Changes to This Privacy Policy

5ph2 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC guidance, PAGCOR requirements, or 5ph2 platform operations. Material changes will be communicated to registered players via account notifications or SMS to registered mobile numbers, with the effective date of the revised Policy clearly stated.

The current version of this Policy is always available on this page and is identified by the "Last Updated" date in the header. Your continued use of the 5ph2 Platform following notification of any material change constitutes your acknowledgement of the revised Policy.

13. Contact — Data Privacy Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact the 5ph2 Data Privacy Officer:

• Email: [email protected] (subject: "Data Privacy Request")
• Live Chat: Available 24/7 through the 5ph2 Platform — request to speak with the Data Privacy team
• Messenger / Viber: Filipino and English-speaking agents available around the clock

5ph2 aims to acknowledge all data privacy requests within three (3) business days and to fully resolve them within fifteen (15) business days. Complex requests may require additional time, in which case you will be informed of the expected timeline.

If you are not satisfied with 5ph2's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph).